16-28: Technical Issue - Access to PennyMac Correspondent Portal

16-28: Technical Issue - Access to PennyMac Correspondent Portal

July 24, 2016

Over the weekend, a technology update was released to the PennyMac Correspondent Portal.  No client facing changes were implemented; however, users may experience issues accessing the Portal if the Portal URL was bookmarked or temporary internet files were saved on their web browser, resulting in a "Webpage cannot be displayed" error message.

 

If this issue occurs, there are 2 solutions:

 

  1. Access the Portal directly - Navigate to gopennymac.com and click on the "Go to Correspondent Portal" button.  No change to previous functionality.
  2. Solution if link saved as Bookmark - User should clear cookies and delete temporary internet files from their web browser.  Steps on how to complete are below. 

 

If a bookmark or favorite is used to access the Portal, users must follow one of two options to access.

 

 

Option 1: 

 

 

From INTERNET EXPLORER web browser:

 

  1. Go to Tools
  2. Select "Internet Options"
  3. Select "Delete"
  4. Un-check "Preserve Favorites website data (if already selected)
  5. Click "Delete"

 

 

 

Option 2:

 

 

From INTERNET EXPLORER web browser:

 

  1. Go to Tools
  2. Select "Internet Options"
  3. Select "Settings"
  4. Select the Radio Dial "Every time I visit the webpage"
  5. Select "OK"

 

 

 

Please contact your Sales Representative with any questions.