PennyMac consists of multiple departments enlisted to help best serve Sellers. The following chart helps identify the quickest route to the desired team.
Market Open in the chart below is noted by PennyMac on any given business day based on the date/time PennyMac’s Mandatory Trade Desk and Best Efforts Lock Desk opens for business, typically noted by PennyMac’s first posting of the Mandatory rate sheet indication and Best Efforts rate sheet.
Commitment Communication Chart
Commitment Communication (Monday through Friday, excluding Holidays)
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Live Pricing / Commitment Requests
Website: 7:00 AM to 8:00 PM PT
Phone/Email: 7:00 AM to 5:15 PM PT
All Other Requests